1. Data protection at a glance

General information

The following information provides a simple overview of
what happens to your personal data when you visit this website. Personal data is
any data that can be used to identify you personally. For detailed information on
data protection, please refer to our privacy policy listed below this text.

Data collection on this website

Who is responsible for data collection on this
website?

Data processing on this website is carried out by the website operator. Their
contact details can be found in the “Information on the responsible body” section of this
privacy policy.

How do we collect your data?

Your data is collected
when you provide it to us. This may include, for example, data that you enter in a
contact form.

Other data is collected automatically or with your consent when you visit
the website by our IT systems. This is primarily technical data (e.g., Internet browser,
operating system, or time of page view). This data is collected automatically as soon as you enter this
website.

What do we use your data for?

Some of the data is collected to ensure
error-free provision of the website. Other data may be used to analyse your
user behaviour. If contracts can be concluded or initiated via the website,
the transmitted data will also be processed for contract offers, orders or
other order enquiries.

What rights do you have regarding your data?

You have the right to obtain information about the origin, recipient and purpose of your stored personal data at any time and free of charge.
You also have the right to request the correction or deletion of this data.
If you have given your consent to data processing, you can revoke this consent at any time for the future. If you have given your consent to data processing,
you can revoke this consent at any time for the future. You also have the right to
request the restriction of the processing of your personal data under certain circumstances.
Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
.

You can contact us at any time with any questions you may have on this or other data protection issues.
We look forward to hearing from you.

2. Hosting

We host the content of our website with the following provider:

Strato

The provider is Strato AG, Otto-Ostrowski-Straße 7, 10249 Berlin (hereinafter referred to as
‘Strato’). When you visit our website, Strato collects various log files, including your IP
addresses.

For further information, please refer to Strato’s privacy policy: https://www.strato.de/datenschutz/.

The use of Strato is based on
Art. 6 (1) lit. f GDPR. We have a legitimate interest in ensuring that our website is displayed as reliably as possible.
If consent has been requested, processing is carried out
exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG, insofar as
consent covers the storage of cookies or access to information on the user’s end device
(e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

3. General information and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously.
We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
This privacy policy explains what personal data is collected on these pages and how it is used and processed.

When you use this website,
various personal data is collected. Personal data is data that can be used to
identify you personally. This privacy policy explains
what data we collect and what we use it for. It also explains how and for what purpose this
is done.

We would like to point out that data transmission over the Internet (e.g. when
communicating by e-mail) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.

Note on the responsible body

The responsible body for data processing on
this website is:

ESG Energy Service Group GmbH
Hellfelder Str. 3
17039 Trollenhagen
Germany

Represented by:
Hendrik Kaiser & Torsten Grohs

Phone: +49 (0) 395 35 17 12 30
E-Mail: info@energy-service-group.com

The responsible body is the natural or legal person who, alone or jointly with others,
decides on the purposes and means of processing personal data (e.g. names, email
addresses, etc.).

Storage period

Unless a more specific storage period is specified in this privacy policy,
your personal data will remain with us until the purpose for data processing
ceases to apply. If you assert a legitimate request for deletion or revoke your consent to
data processing, your data will be deleted unless we have other legally
permissible reasons for storing your personal data (e.g. tax
or commercial law retention periods); in the latter case, deletion will take place after these reasons no longer apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art.
6 (1) lit. a GDPR or Art. 9 (2) lit. a GDPR, if special categories of data are processed in accordance with Art. 9 (1) GDPR.
In the event of express consent to the transfer of personal
to third countries, data processing is also carried out on the basis of Art. 49(1)(a) GDPR.
If you have consented to the storage of cookies or access to information on your end device (e.g. via
device fingerprinting), data processing is also carried out on the basis of §
25(1) TDDDG. Consent can be revoked at any time. If your data is necessary for the performance of a contract or for the
implementation of pre-contractual measures, we process your data on the basis of
Art. 6 (1) lit. b GDPR. Furthermore, we process your data if it is necessary for the fulfilment of a
legal obligation on the basis of Art. 6 (1) lit. c GDPR. Data processing
may also be carried out on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. The
relevant legal bases in each individual case are explained in the following paragraphs of this
privacy policy.

Recipients of personal data

As part of our business activities,
we work with various external parties. In some cases, this requires the transfer of
personal data to these external parties. We only pass on personal data to
external parties if this is necessary for the fulfilment of a contract, if we are legally
obliged to do so (e.g. transfer of data to tax authorities), if we have a legitimate
interest in the transfer pursuant to Art. 6 (1) lit. f GDPR, or if another legal basis permits the
transfer of data. When using contract processors, we only transfer personal data of our
customers on the basis of a valid contract for contract processing. In the case of
joint processing, a contract for joint processing is concluded.

Withdrawal of your consent to data processing

Many data processing operations are
only possible with your express consent. You can revoke consent you have already given
at any time. The legality of the data processing carried out until the revocation remains unaffected by the
revocation.

Right to object to data collection in specific cases and to direct marketing (Art. 21
GDPR)

IF DATA PROCESSING IS BASED ON ART. 6(1)(e) OR (f)
GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR
SPECIFIC SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR ; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS.
THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND
IN THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR
PERSONAL DATA, UNLESS WE
CAN PROVE THAT THERE ARE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING
PROVE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE
PROCESSING SERVES TO ASSERT, EXERCISE OR DEFEND
LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE
RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU
FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING,
INSOFAR AS IT IS RELATED TO SUCH DIRECT ADVERTISING. IF YOU OBJECT,
YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES
(OBJECTION PURSUANT TO ART. 21(2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a
supervisory authority, in particular in the Member State of their habitual residence, their
place of work or the place of the alleged breach. The right to lodge a complaint exists
without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we process automatically on the basis of
your consent or in fulfilment of a contract handed over to you or to a third party in
a common, machine-readable format. If you request the direct
transfer of the data to another controller, this will only be done if it is technically
feasible.

Information, correction and deletion

Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to
correction or deletion of this data. You can contact us at any time about this and other questions regarding personal data.

Right to restriction of processing

You have the right to request the restriction of the
processing of your personal data. You can contact us at any time to exercise this right.
The right to restriction of processing applies in the following cases:

• If you dispute the accuracy of your personal data stored by us, we will usually need time to
  verify this. For the duration of the verification, you have the right to
  request the restriction of the processing of your personal data.
• If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you need it to exercise, defend or
  assert legal claims, you have the right to request the restriction of the processing of your personal data instead of its deletion. If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of its deletion.
• If you have lodged an objection pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the
  right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may only be processed – apart from its storage – with your consent or for the assertion,
exercise or defence of legal claims or for the protection of the rights of another
natural or legal person or for reasons of important public interest of the
European Union or a Member State.
If you have objected to the processing of your personal data, the data controller will no longer process the data unless the data controller can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

SSL or TLS encryption

For security reasons and to protect
the transmission of confidential content, such as orders or enquiries that you send to us as the
website operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection
by the fact that the address line of the browser changes from ‘http://’ to ‘https://’ and
by the lock symbol in your browser line.

When SSL or TLS encryption is enabled,
the data you transmit to us cannot be read by third parties.

4. Data collection on this website

Cookies

Our websites use so-called ‘cookies’. Cookies are small
data packets and do not cause any damage to your device. They are either stored temporarily
for the duration of a session (session cookies) or permanently (permanent cookies) on your device.
Session cookies are automatically deleted at the end of your visit. Permanent cookies
remain stored on your device until you delete them yourself or they are automatically
deleted by your web browser.

Cookies can originate from us (first-party cookies) or
from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of
certain services from third-party companies within websites (e.g. cookies for processing
payment services).

Cookies have various functions. Many cookies are technically necessary
because certain website functions would not work without them (e.g. the
shopping basket function or the display of videos). Other cookies can be used to evaluate
user behaviour or for advertising purposes.

Cookies that are necessary for the
electronic communication process, for the provision of certain functions requested by you
(e.g. for the shopping basket function) or for the optimisation of the website (e.g. cookies for measuring
the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR
, unless another legal basis is specified. The website operator has a legitimate
interest in storing necessary cookies for the technically error-free and optimised provision
of its services. If consent to the storage of cookies and comparable
recognition technologies has been requested, processing is carried out exclusively on the basis of this
consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and
only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general
and activate the automatic deletion of cookies when closing the browser.
If you deactivate cookies, the functionality of this website may be restricted.

You can find out which cookies and services are used on this website in this
privacy policy.

Contact form

If you send us enquiries via the contact form, your
details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing
the enquiry and in case of follow-up questions. We will not pass on this data without your
consent.

The processing of this data is based on Art. 6 para. 1 lit. b GDPR,
provided that your enquiry is related to the performance of a contract or is necessary for the implementation of
pre-contractual measures. In all other cases, processing is based on
our legitimate interest in the effective processing of enquiries addressed to us (Art. 6 para. 1 lit. f
GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be
revoked at any time.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to its storage, or the purpose for which it was stored no longer applies (e.g. after your enquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Enquiry by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry, including all personal data resulting from it (name, enquiry), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

The processing of this data is based on Art. 6 para. 1 lit. b
GDPR, provided that your enquiry is related to the performance of a contract or is necessary for the
implementation of pre-contractual measures. In all other cases,
processing is based on our legitimate interest in the effective processing of enquiries addressed to us
(Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested
; consent can be revoked at any time.

The data you send us via contact requests will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for data storage no longer applies (e.g. after
your request has been processed). Mandatory legal provisions – in particular
statutory retention periods – remain unaffected.

5. Plugins and tools

Google Fonts (local hosting)

This site uses Google Fonts, which are provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. There is no connection to Google servers.

Further information about Google Fonts can be found
at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Font Awesome (local hosting)

This site uses Font Awesome for consistent font display.
Font Awesome is installed locally. No connection to Fonticons, Inc. servers is made.

Further information on Font Awesome can be found in the privacy policy for Font
Awesome at: https://fontawesome.com/privacy.